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FAQ

 

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 F.A.Q.

What is shared Hosting?

Shared hosting offers the most cost-effective way to get a site online since the costs of maintaining a server are split among all the users. This style of hosting is best suited for a small website or blog that doesn’t require advanced configurations or high bandwidth. Since shared hosting is not sufficient for sites with high traffic, high volume sites should look to VPS or dedicated hosting solutions instead.

I need protection from spam emails

Connecting Llamas offers enterprise Spam solutions. We provide a control panel that offers the user control over Whitelist, Blacklist, Quarantine and much more. Spam will be a thing of the past and it comes at a very affordable price of only R150 / month per domain. This comes for free with all our enterprise plans, so why not just choose the right plan for your business.

Eliminate spam email before it reaches your network with our proprietary, predictive, self-learning technology. Learning from millions of emails processed daily, the proprietary incoming email filtering system has a nearly 100% filtering accuracy rate.

What is plesk?

Plesk is the only web hosting control panel you’ll ever need to build, secure and run websites and applications in the Cloud. Plesk allows you to easily manage everything online including emails and your website. This makes it easy to manage everything you host with us and you do not need any technical knowledge. Plesk comes standard with all our plans for free.

How do I cancel?

You can cancel your hosting anytime. Just send an email to [email protected] requesting cancellation. We will suspend your account at the end of the billing period. Please note that all your data will be deleted within 1 month after the cancellation has been processed.

How long does it take to setup?

After you completed the order form, you can expect your account to be set up within 48 hours, this normally takes only 10 minutes, but can take longer if the system is very busy. After the account is active, we will start communicating with you about your specific needs.

What is Nextcloud?

Nextcloud Hub is the first completely integrated on-premises content collaboration platform on the market, ready for a new generation of users who expect seamless online collaboration capabilities out of the box. Please see the official website of the product: https://nextcloud.com/

What is dedicated Hosting?

Dedicated hosting means your website is hosted on a single server that is dedicated specifically to your website. This cuts out the competition of resources associated with shared hosting, and results in more robust website performance.

Why is my website so slow?

A slow website can be the difference between 1 customer to 500 leaving your website within the first 5 seconds. We offer fast hosting on top-grade hardware with a quick internet connection. If your website is slow, move to Connecting Llamas, we will make it fast. If your website is already hosted with us, why not contact us and we will optimize your website. Image optimization and just using a CDN can make your website up to 80% faster. We offer all of this with our enterprise plans for free. If your website needs more resources, why not move to dedicated hosting, get your own server and forget about a slow website forever.

What makes Connecting Llamas Different?

We are not like other hosting companies, we specialize in support. Even though we do host clients that only want hosting, we focus on clients that need help with their website, emails, data protection, SEO, Google Ads, Social media Ads and anything online. We focus on getting a business to the next level. If you only want to host, we are here for you, if you want much more, we are the right choice. We are trusted by many to represent them online.

I can not pay this month?

We understand that sometimes you can not pay for a certain period. We do not suspend your website without first reaching out to you. Make an arrangement with us to make sure you survive. We want you to succeed, if this means that we have to give you a payment holiday for a while, we are happy to help.

Why is my website down?

We have a 99% uptime guarantee. There are a few reasons why your website could be down. If you tried to log in on your control panel more than 5 times within 1 hour, your IP could be blocked by our firewall. The other reason could be that a device on your local network is sending Spam through our servers. If your website is down, please contact us and we will check the logs, we will even login on your device and see what the problem is. Internet attacks are very serious and we take security very seriously and this can interfere with the normal usage of your website.

Is my website safe from attackers?

We do everything we can to make sure you stay safe. We check for weak passwords, we do daily scans for malware and have DDOS protection on our entire network. We also have off-site backups that are encrypted to make sure that if a breach should ever happen, we can safely restore all the data.

We also have IP banning on our entire network to make sure we keep you safe from brute force attempts. All our websites are located in separate folders, this means that even when one website is compromised, the other websites are still safe. We keep you safe and online, that is our job.

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